Multiplayer HelpScroll down for the full help list.
LeaderboardAt the end of a game, you will either gain leaderboard points, or lose leaderboard points depending on:
- How well you placed against the other players
- The ranks of your opponents
Icon SystemAt the end of a game, you will gain icon points. Icon point distributions is as follows:
- 1st: 12
- 2nd: 6
- 3rd: 4
- 4th: 3
- Quit: 0
Chat Room EtiquetteThe public chat room is for polite and civil conversation. Do not post negative comments about others. In game or in the lobby, clicking a players name will bring up a player's profile. The mute checkbox will prevent future chat messages from that player. Lobby
Post civil conversation. Posts that may be controversial or inflammatory should be in General. Strategy
Post strategy questions or tips.
Post anything else within reason.
How to play with friends?Choose Menu->Create Custom Game. Then have your friends choose Menu->Join Custom Game. To play with only a select group of friends, you can set the game to Private and choose a password that your friends must enter.
Custom GamesCustom games do not earn you points, count towards any stats, or affect leaderboard rankings. Custom games can be used to play with friends, experiment with strategies, or to play when you don't have time to finish a full game.
ELOThe Elo rating system is a method for calculating the relative skill levels of players in zero-sum games such as chess. It is named after its creator Arpad Elo, a Hungarian-American physics professor. ELO in Hearts is a method of calculating a player's skill level. It is used to help match players of equal skill together to play games.
LeaderboardWhy isn't the leaderboard based on wins? Wins are not a good indicator of skill due to the way matching works. The best games are when 4 people of equal skill are playing together. That means that if pro players are matched against one another, and amateur players are matched against one another, the pros will have an average 25% win rate, and the amateurs will have an average 25% win rate. On the leaderboard they will look equal, but one group is more skilled than the other. Leaderboard points are calculated after earning them, and rankings are updated shortly afterwards.
Quitting Games EarlyThis site is for playing against other players. If you don't have 20 minutes to play a complete game, consider playing a custom game or not playing. Those who continue to quit games will first receive a warning, and then be moved to the Custom games queue. You may join or leave a custom game at any time; that is what they are there for. If you have been moved to the custom game queue, you can get back into the normal queue by waiting a couple days.
How to change your name?Click the Menu button and then Edit Profile. Names are not unique- there can be many players with the same name. If you want to be differentiated from other players, pick a memorable name.
Why does the computer play for me?What you are experiencing is a networking issue. These are often hard to diagnose. But try this:
- Reboot your device
- Reboot your router
- Reboot your internet modem,